FORT ST. JOHN, B.C. – Fort St. John resident Kelly Giffin says she received an apology from Canada Post and empty envelopes after her family in Nova Scotia mailed her birthday cards with $75 in gift cards.

Giffin says the gift cards were stolen and the thief seems to have used a blade to “subtly” slice the end of the envelopes open to gain access to the contents.

She claims whoever stole the mail was an employee of Canada Post.

“It was actually dropped off in person to the post office where it was originally mailed from. Then it was in a locked community box. So it at no point was left without being in Canada Post possession,” Giffin said.

 

She went to the local post office, which supplied Giffin with the customer service number.

Giffin says when she contacted the postal service about the theft she was told that there wasn’t much they could do.

“When I reiterated that it was very obviously targeted [while] in your possession, they put me on hold a few times and then came back and gave me a case number,” Giffin recalled.

“They were just kind of like, we’re sorry for the inconvenience, but we can’t really track it.”

Giffin says the postal service said they’d contact her with an update on April 12th, but as of Tuesday, she hasn’t heard anything.

“It’s hard and you don’t want to accuse them, but you have a lot of hands on it, so it’s hard to narrow it down and it is hard to track it, however, it’s definitely worth investigating,” Giffin said.

Energeticcity reached out to Canada Post, who were unable to comment on the incident but provided advice to residents who believe their mail has been stolen.

“If a customer suspects any criminal activity in relation to their mail, they should call our Customer Service team, as well as their local police. Our local operations team is then notified, as well as our Security and Investigations team, and they will look into the matter,” Canada Post said.

“We don’t divulge specific measures or broader information related to our investigations publicly as doing so would hamper their effectiveness.”