FORT ST. JOHN, B.C. – Wanda Smook, the owner of Action Property, says a plumbing company started installing a new boiler for Totem II on Wednesday and should have it started up before the weekend.

Smook sent Energeticcity an email response Friday after we spoke with a Totem II resident Lori Beech who said she was getting little help from the property management company and that there had been no heat for a month. Beech claimed some residents had their balcony doors frosted over, and some used their oven to heat the apartment.

Smook thanks all the residents who call Totem ll home for their patience and understanding “during this very difficult situation.” She said at no time did the apartment complex have no heat as the “one boiler was able to keep up.”

Beech was also frustrated to hear last week that the new boiler arrived but wasn’t installed. She says Action told her they wouldn’t give the tenants a break on rent as heat is included, but they’d see what they could do about her electricity bill in January.

Smook says the boiler went down at the worst possible time when temperatures severely dropped, and there wasn’t a company available that was qualified to do the work.

“Our thoughts were with you during the holiday season with the challenges you were facing.”

Smook put a shout out to councillor Trevor Bolin who took to social media to help find a company to install the new boiler that arrived before Christmas.

“Through a friend of a friend, he found the name of a plumber who was qualified and willing to take on the job. This plumber, Gus and the company he works for, JW Miller Electrical, met with me the next day during the holiday season to check out the situation to see if they could help. Fortunately for everyone- they could,” Smook said in an email.

Once temperatures started to drop significantly, Smook says the Action team purchased heaters for those who wanted or needed them.

“Not all the tenants needed or requested them. My team worked through the holidays to deliver the heaters and keep the tenants updated as we sourced a new boiler and called over 15 companies for installation.”

Smook says that the boiler should now be working at full capacity for the rest of the current cold snap and the remainder of winter.

“Huge thank you to JW Miller Electrical for the install, Zwick’s Plumbing for getting us the boiler, Trevor Bolin for his support and help, and all my staff that has worked endlessly through this situation.”