CALGARY, A.B. – WestJet has announced it will begin providing refunds to the original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic.

According to WestJet, starting Monday, November 2, they will systematically contact eligible guests, beginning with those with flights cancelled at the onset of the pandemic.

WestJet says the refund process is expected to take six to nine months to work through eligible requests.

WestJet President and CEO Ed Sims says they are putting customers first by providing safety to its passengers and offering refunds to those that have experienced cancellations.

“We are an airline that has built its reputation on putting people first. We have heard loud and clear from the travelling public that in this COVID world they are looking for reassurance on two fronts: the safest possible travel environment; and refunds. We have been delivering on a safe environment through our Safety Above All program since the onset of the pandemic and as of Monday, November 2, we will proactively provide refunds to original form of payment to itineraries cancelled by WestJet and Swoop.”

More information on cancelled flight refunds can be found on WestJet’s website.