By Staff The Canadian Press

Posted March 24, 2020 7:09 am

5:06Coronavirus: Health minister wants Canadians to understand seriousness of COVID-19 crisis

WATCH: Health minister wants Canadians to understand seriousness of COVID-19 crisis

Working from home is increasing electricity use during peak rates but Canadian residential customers shouldn’t expect any breaks on their bills because of COVID-19.

Several utilities indicate they can’t unilaterally reduce rates set by provincial energy boards.

Hydro-Quebec says rates were already being frozen for a year beginning April 1 and that a rate cut would mean a financial loss that would impact the provincial budget.

READ MORE: Coronavirus — Balance is key to well-being while working from home, expert says

Like other utilities, it is adopting other measures such as not applying administrative charges for unpaid bills, and the suspension of service interruptions.

The Crown corporation says it is not profiting greatly from the increased power usage since residential consumption is up about two per cent while commercial use is down by about three per cent.

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The Ontario Energy Board says it has extended the winter ban on electricity disconnections to July 31 and it called on distributors to be more flexible on arrears payment arrangements.

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