Westjet spokesperson Robert Palmer says they culprits use names people are familiar with, like WestJet or Air Canada, to gain their trust that the phone call is legitimate.  Palmer points out, it’s not, and certainly not the way his company would acquire personal information. 

He says the person is told they have won a prize, but will need to provide a credit card to cover taxes and shipping.

Palmer says you should never give any personal information over the phone to someone you’re not familiar with.  He suggests you immediately hang up and contact the Canadian Fraud Centre, particularly if you feel you’ve been victimized.